1 - Preamble
The site is the property of the company EXPLORIMPORT SARL which manages the brand CARTES-PRODUCTION in its entirety, as well as all the rights related thereto. These general conditions of sale apply exclusively between the company EXPLORIMPORT and any person making a purchase through the site: "www.cartes-production.com" (hereinafter "the customer").
The customer acknowledges having read, at the time of placing the order, the general conditions of sale stated on this screen and expressly declares to accept them without reservation. The present general conditions of sale govern the contractual relations between EXPLORIMPORT / CARTES-PRODUCTION.COM and its customer, the two parts accepting them without reserve. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.
Any user can read the general conditions of sale on the site "www.cartes-production.com". These terms and conditions may be subject to change, the conditions applicable are those in force on the site at the date of placing your order.
2 - The command
The customer declares to be at least 18 years old and have the legal capacity or to hold a parental authorization allowing him to place an order on the site.
After placing an order, EXPLORIMPORT / CARDS-PRODUCTION sends an e-mail to the customer confirming the elements of the order. This e-mail constitutes acceptance of the order and thus forms the sales contract between EXPLORIMPORT / CARTES-PRODUCTION and the customer.
3 - Prices and products
Prices are in euros, all taxes included. The price indicated in the confirmation of order is the definitive price, expressed all taxes included and including the VAT for France and Monaco, as well as the expenses of transport. These are clearly marked in addition for each order. The list of prices indicated on the site can be modified unilaterally without preliminary information.
The product descriptions are written in the most exhaustive and precise manner possible but are indicative and can sometimes be imprecise or incorrect. The photos are not contractual.
4 - Availability
EXPLORIMPORT / CARDS-PRODUCTION can accept orders from customers within the limits of available stocks. EXPLORIMPORT / CARTES-PRODUCTION informs about the availability of articles sold on the site: "www.cartes-production.com" on the information page of each article. In the case where the customer chooses to pay by check, the order will be processed upon receipt of it and the applicable deadlines are those on the day of receipt of the check.
If, despite our vigilance, the items are unavailable, the customer will be informed by e-mail or telephone as soon as possible. In the event of unavailability, EXPLORIMPORT / CARTES-PRODUCTION reserves the right to propose to the customer in replacement an article of a quality and an equivalent price or to wait until the replenishment. In the event that EXPLORIMPORT / CARTES-PRODUCTION can not provide an item of quality and price equivalent to its customer, or that it does not want to wait, the customer may cancel the order. In case of permanent unavailability, and if, EXPLORIMPORT / CARD-PRODUCTION can not provide an article of quality and equivalent price, the order of the customer will be canceled automatically.
5 - The payment
The payment of an order can be made by bank card of payment, by Paypal, or by check (for amounts lower than 100 €). Cards issued by banks domiciled outside France must be international bank cards. In case of payment by credit card, the amount of the order is debited at the time of the order.
Payment is by credit card: BLUE CARD, VISA or MASTERCARD. Credit card payments are settled via a CREDIT MUTUEL bank server in a secure environment. The bank card number of the customer is therefore directed to the bank's servers, payment is made directly to a bank in a secure environment without passing through the server of the shop, guarantee all the more important that your numbers are known only to our banking partner (CREDIT MUTUEL.)
The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement.
Payment by bank check is only possible for checks in euros drawn on a bank domiciled in France or Monaco and for orders whose total is less than 100 € all taxes included, shipping included. The check must be in the same name as the buyer. In case of payment by check, the cashing of the check is made upon receipt of the check.
The check must be made payable to EXPLORIMPORT and sent to the address below:
51 rue Alexandre 1er
54130 SAINT MAX
Cartes-Production also offers to pay with your Paypal account.
Your credit card payments are processed at the end of the order using the website and Paypal technology.
PayPal allows you to pay directly without disclosing your financial information over the Internet.
PayPal automatically encrypts your confidential data using the best technologies available on the market.
Cartes-Production pays the Paypal commission fees, the service is totally free for you!
For payment by check, the customer must send its payment within a maximum of 15 days from the order date.
For business customers, in the event that the customer is late in the payment of the price, EXPLORIMPORT / CARD-PRODUCTION would be entitled to claim late interest calculated on the basis of the legal rate in force and applicable to count from the day of the summons to pay.
In addition, EXPLORIMPORT / CARTES-PRODUCTION reserves the right to refuse any order from a customer with whom there is any dispute.
6 - Delivery
After validation of the order by receipt of the payment, EXPLORIMPORT / CARTES-PRODUCTION undertakes to deposit with its transport provider all the references ordered by the buyer according to the availability of the items ordered. This transport provider undertakes by contract with EXPLORIMPORT / CARTES-PRODUCTION to deliver the order to the address of the buyer supplied by EXPLORIMPORT / CARTES-PRODUCTION according to their own Terms and Conditions of Sale, which you accept by validating ours. The goods always travel at the risk of the recipient. Always check your parcel on arrival. If a package arrives damaged, check the goods and in case of problem refuse the package. For all missing, we report within 48 hours. We will do a search to find out if it is an oversight on our part or if there was loss or theft during transport. EXPLORIMPORT / CARTES-PRODUCTION disclaims any liability after departure of the package from our warehouse but makes every effort to help his client in his efforts. Delivery times are indicative and in no case are these deadlines guaranteed.
All orders placed at EXPLORIMPORT / PRODUCTION CARDS are intended for the personal use of the customers, the customers or the recipients of the products are prohibited any partial or total resale of the products.
In the event of obvious, important and / or justified defects (minor defects not accepted) the buyer has the right of withdrawal under the conditions provided for in this document or an exchange right.
Are considered as force majeure releasing the seller from his obligation to deliver: war, riot, fire, strikes, accidents, bad weather, traffic bans and the impossibility of being supplied. EXPLORIMPORT / CARTES-PRODUCTION is also authorized not to ship within 24 hours, working days, in case of work overload, unavailability of products, problem of delivery address or any other problem related to the order. / p>
For reasons of availability, an order can be delivered in several times to the customer. If the customer wants 2 places of delivery, he places 2 orders, with related shipping costs.
The delivery of heavy products (more than 30 kg, a table for example) is done by carrier. Our carrier will call you to set a delivery date, usually it should be half a day. They try to best respect their commitments, but drivers may be delayed or unable to attend. Please send us a mobile phone number so that the carrier can reach you easily. In all cases, you must be present at the reception of the parcel (s). You must unpack the goods and check the good condition in detail in the presence of the driver. If it does not agree to wait until you unpack the products, you must indicate it on the receipt slip. If one or more products are damaged, you must refuse them and mention it in writing on the electronic machine in the box of the signature or the list of the driver (in no case on your delivery slip to you). You will find below the standard phrases to write on the carrier's machine in case of a problem:
1 - In case you accept the goods, but you have not been able to completely check it because the driver has not given you time.
You must write:
• THE DELIVERANT HAS NOT ACCEPTED WAITING FOR UNPACKING, ABUSE CARDBOARD, BROKEN MERCHANDISE RISK
Or if one of the packages is visibly damaged:
• DAMAGED PACKAGE RISK OF BROKEN MERCHANDISE
2 - In case you have noticed an impact or breakage. You must refuse the goods and write on the slip:
• MERCHANDISE REFUSED (with a summary description of the problem encountered)
If one of these two mentions is not indicated on the delivery / virtual invoice of the delivery person, you will not have any possibility of recourse. Attention: the inscription "Under Unpacking Reserve", "Subject to ..." or any other unclear sentence does not work and has no legal value. It will not be accepted by the carrier and ourselves in case of problem. You also have 24 hours to signal us and confirm this reserve for it to be supported. Beyond this period, your claim can not be taken into account. We also ask you to keep the packing boxes in case an exchange has to take place. Otherwise, it can not be done with unpackaged merchandise. Finally, we would like to inform you that deliveries by carrier are made to the address indicated on your order on Ground Floor only. There is no delivery upstairs. We thank you for making the necessary arrangements. As the delivery person is usually alone, he may ask you to help him to unload pallets or heavy or bulky parcels. Our tables are delivered by our carrier in France Territoriale only. We also sell in Corsica, DOM, TOM, and Foreign Countries, if the customer has the merchandise removed on our premises.
7 - Return and right of withdrawal
In accordance with articles L.120-20 and following of the Consumer Code, the customer has a period of seven (14) calendar days to exercise his right of retraction without having to justify reasons or to pay penalties to the customer. exception of return costs. This period runs from the date of receipt of items and this period has expired, you no longer have this right of withdrawal.
The article must be in perfect condition, replaced in its original packaging, carefully packaged with the withdrawal slip and sent by Colissimo La Poste to the address Explorimport indicated on our information page. . The refund or credit assumes that you have not damaged the product, or that you have not returned incomplete. Otherwise, EXPLORIMPORT will be entitled to apply a discount on the returned product. In case the product arrived without packaging and / or damaged, EXPLORIMPORT reserves the right to return the product in the state. You will be refunded your order: purchase price of the items ordered and shipping costs of a normal shipment Colissimo. Customers who have chosen an Express delivery (Chronopost type) will be refunded on the basis of a normal shipment. The return shipping costs to our address are your responsibility if you no longer want your order.
The refund is due within a maximum of 15 days.
As provided for in Article L.121-20-2 of the Consumer Code, the right of withdrawal can not be exercised for contracts for the supply of audio or video recordings or computer software when they have been unsealed, as well as all personalized items (tokens, card-guards, cards ...).
If a package is returned to us and the delivery address provided is not correct or incomplete or imprecise, the return costs are the responsibility of the customer. If he asks for the refund or cancels his order, the amount of shipping will not be returned.
8 - Retention of title
The delivered goods will remain the property of EXPLORIMPORT / CARDS-PRODUCTION until the customer has fulfilled all his obligations against EXPLORIMPORT / CARDS-PRODUCTION, and in particular until full payment of the price, the case increased interest.
9 - Warranty and liability
EXPLORIMPORT / CARTES-PRODUCTION can not be held responsible for non-compliance with the regulatory and legal provisions in force in the country of receipt, the responsibility of EXPLORIMPORT / CARD-PRODUCTION is systematically limited to the value of the product in question, value at its date of sale and without recourse to the brand or company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer goes to court, he must do so in a "short time" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact customer service by email at: firstname.lastname@example.org
10 - Protection of personal data
The information you provide is essential for the processing and delivery of orders, the preparation of invoices and guarantee contracts, their absence will result in the cancellation of your order. By registering on the site, you agree to provide us with sincere and genuine information about you.
In accordance with the law "Informatique et Libertés", the processing of your information has been declared to the Commission Nationale Informatique et Libertés (CNIL).
EXPLORIMPORT / CARDS-PRODUCTION is authorized to collect, process and use information about you. These data are processed by computers.
This activity is strictly regulated: the file has been declared to the Commission Nationale Informatique et Libertés under the receipt number 1198771.
You have a permanent right of access and rectification on all data concerning you, in accordance with the European texts and the national laws in force (article 34 of the law of January 6th, 1978). You can at any time make a request to EXPLORIMPORT / CARDS-PRODUCTION to find out what information it has about you. You can at any time and on request modify this data.
11 - Applicable law and competent jurisdiction
This contract is subject to French law. EXPLORIMPORT / CARTES-PRODUCTION can not be held responsible for damages of any kind, whether tangible or intangible, which could result from a malfunction or misuse of the products marketed. The same is true for any modifications of the products resulting from the manufacturers. The responsibility of EXPLORIMPORT / CARDS-PRODUCTION will be, in any event, limited to the amount of the order and can not be blamed for simple errors or omissions that could have remained despite all the precautions taken in the presentation of the products . In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help of: a professional association of the branch, an association of consumers or any other counsel of his choice. It is recalled that the search for the amicable solution does not interrupt the "short delay" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the appreciation of the Courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the buyer honors its financial commitments towards the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution.
For business customers, all disputes relating to the formation, execution and termination of contractual obligations between the parties that can not lead to a settlement will be subject to the jurisdiction of the Commercial Court of Nantes , France in whose jurisdiction is the headquarters of the company EXPLORIMPORT.