Service after-sales

First, you get a guarantee on all products purchased on our site. Aspects of appearance, manufacturing or transport related (excluding courier by carrier) are guaranteed and must be reported upon receipt of the product. If the package seems very damaged, you can refuse it. At the same time, you benefit from this guarantee for items received by carrier if you have put the indicated reserve (see our CGV ).

Then, our customers have a statutory withdrawal period of 14 calendar days, the starting point of the deadline being the delivery date. In the event of exercise of your right of retraction, EXPLORIMPORT is held to the refund of the sums paid by the customer, without expenses, with the exception of the expenses of return.

The refund is due within a maximum of 15 days. Here is the detail: The product must be returned by Colissimo La Poste in its original packaging, intact and accompanied by a copy of the purchase invoice or the withdrawal slip (withdrawal slip). When returning, we recommend you to over-pack the original packaging of your products, because we can only take back the returned products in their entirety (packaging, cables, accessories, warranty coupons, drivers, manuals, covers, covers , protections, etc ...), with their original packaging, all to be intact and in good condition. The refund or credit assumes that you have not damaged the product, or that you have not returned incomplete. Otherwise, EXPLORIMPORT will be entitled to apply a discount on the returned product.

In case the product arrives unpacked and / or damaged, EXPLORIMPORT reserves the right to return the product as is. You will be refunded the total price of your order (purchase price of the article plus postage on the basis of a Colissimo). The return shipping to our address are your responsibility if you do not want your order. However, if the return of one or more items is due to a warranty problem or an error on our part (manufacturing defect, item delivered does not correspond to that ordered or item broken during transport) and we can not you make the exchange, shipping postage will be refunded by check or re-credit at the same time as the refund of the item and the initial shipping costs. We will reimburse you within 14 days of receiving your request.

Taking into account the applicable rules on intellectual property, we remind you that copiable products, such as software, are the subject of personal and specific rights of use regulating copying, public distribution and reproduction. As provided for in Article L.121-20-2 of the Consumer Code, the right of withdrawal can not be exercised for contracts for the supply of audio or video recordings or computer software when they have been unsealed, as well as than all personalized items (tokens, card-guards, cards ...).

For returns of products over 30 kg, our carrier will pick up the goods carefully packaged and the cost of return will be deducted from your refund. The cost varies depending on the weight and the removal department. The price will be announced before the return procedure on a case by case basis.

Finally, we are obviously at your disposal to answer all your questions about your order, the range of our products, or possible delivery problems.

Do not hesitate to contact us by phone from Monday to Friday, from 9:00 to 13:00 and from 14:00 to 17:30 to +33(0)3 57 77 00 24 or by email to